We do our best to make sure every order arrives correctly and in perfect condition. However, if something doesn’t go as planned, whether during shipping or in our warehouse, please reach out to us right away so we can help make it right.
To process your claim quickly, we may require the return of the product or images of the issue before issuing a partial/full refund or credit.
When contacting us, please include:
Your Order Number
A brief description of the issue
Product details and clear images
If your order arrived damaged, please also provide:
The condition of the outer packaging when it arrived, noting any signs of mishandling by the courier
How much time passed between receiving the order and discovering the damage
An estimate of the percentage of the order that’s damaged or unusable
Clear photos of the product as it arrived, both inside and outside the packaging, showing any damage
Close-up images of any damage to the shipping box and/or protective materials
This information helps us file claims with our carriers and work to improve your experience.
Important Notes:
We’re unable to issue refunds or replacements for the following:
Taste preferences
Spoilage caused by your business being closed
Spoilage from a delayed pickup
Spoilage due to an incorrect shipping address being provided
For additional details, you can always review our Return Policy.
Please note:
Claims must be reported within 48 hours of delivery. If no notification is received within that timeframe, all items are considered correct and accepted as delivered.